FAQ

Sales Q&A

1. What is your warranty policy for hunting bags?

We offer a 1-year warranty covering all non-human damage under normal outdoor use.Click for details>Click for details

2. How do I apply for warranty service?

Contact our support with your order number and damage photos; we will process repair or replacement quickly.

3. Can I return or exchange the product if it does not fit?

Unused items with original packaging can be returned or exchanged within 30 days after delivery.

4.How to clean and maintain my hunting pack correctly?

Wipe with mild cold water only; do not machine wash or soak, to protect waterproof coating and fabric durability.

5.Do you provide spare parts like straps or buckles?

Yes. We offer free small spare accessories for after-sales support during the warranty period.

6. When will my order ship?

Orders are processed within 24–48 hours on business days. Once shipped, standard delivery takes 4–7 business days, while expedited shipping takes 3–5 business days. You will receive a tracking number via email once your order has shipped.Click for details>Shipping Policy

Bino Harness Q&A

1.What material is the hunting backpack made of?

Premium tear-resistant nylon stands tough against thick brush & rough terrain. Soft quiet fabric plus silent zippers keep you stealthy without spooking game.

2. Are Moxule binocular harnesses compatible with my binocular size?

Yes, the average size is 27cm*18.5cm*15cm. It can accommodate most binoculars on the market. Our harnesses are designed to be adjustable. If you’re unsure about compatibility, check the product details or contact us with your binocular's dimensions for confirmation.

3. Can I use your binocular harness for other equipment?

Absolutely! Many of our harnesses come with extra compartments or straps that can accommodate rangefinders, GPS devices, or small cameras, making them versatile for various outdoor needs.

4. How can I get the binoculars bag at a lower discount price?

1: Subscribe to our email, we will send you discount messages regularly

2: Pay attention to our homepage banner. We will launch some discount activities

3: Subscribe to our social media, we will provide some discount promotion codes on Tiktok, YouTube, and IG (buttons on thepage footer)

Hunting Backpack Q&A

1: Can I wear it comfortably for all-day hiking?

It features an lightweight aluminum frame, padded back support and breathable design to reduce pressure, perfect for long-distance hunting and all-day wear.

2. Is the shoulder harness adjustable for different body sizes?

Fully adjustable chest straps, shoulder pads and waist belt fit most men and women, with the waist circumference adjustable from 36.5 to 70 inches.

3. Can I carry a rifle or bow on the pack?

Yes. External secure straps and attachment loops firmly hold your gun, bow or tripod.

4.Is it waterproof for rainy hunting days?

Features water-repellent coating to resist dew, light rain and moisture. It also comes with a free waterproof rain cover inside for full protection in wet weather.

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